Shipments are fulfilled as soon as your order is verified. Please allow up to 48 hours to process and ship your order during business days (Monday – Saturday).

After your order has been shipped, delivery time is typically 2-7 business days. Please note that during holidays, delivery times may vary.

To ensure the best delivery service, we utilize top carriers including DHL, FedEx, and UPS. You will be informed about the expected delivery date during checkout. Please note that shipments are only processed on weekdays.

Additionally, we will send you an email the moment your shipment is handed over to the shipping provider, typically within 1-3 business days. They will provide you with a tracking number so you can follow your shipment throughout its journey.

Shipping Information about Customs:

We offer domestic and international shipping services. For domestic orders within India, we ensure swift processing with dispatch within 24 hours of order placement. Customers can typically expect delivery within 5 to 6 working days.

For our international customers, orders are dispatched within 48 hours of order placement to ensure timely processing. While we strive for efficient delivery, please note that international shipping times may vary due to customs procedures and postal service efficiency. Generally, international delivery is expected within 10 to 15 working days.

Depending on your country, import/customs fees may be applied to your order. All applicable custom fees, taxes, and duties are the sole responsibility of the customer, and refused packages won’t be refunded. Please note that we are not held liable for any custom fees in your country, hold times, or incorrect shipping information provided.

Allow 1 to 2 business days for processing your order to receive your tracking number. Roycelix is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs, or back-end charges.

Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor the status and location of your package online.

Shipping Restrictions:

Some products may be subject to shipping restrictions due to international regulations or carrier policies. Customers are responsible for ensuring that the items they order comply with any import restrictions or regulations in their country.

Shipping Address:

Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries. We are not responsible for any additional shipping charges incurred due to incorrect or incomplete addresses provided by the customer.

Shipping Delays:

While we make every effort to deliver your order promptly, unforeseen circumstances such as weather conditions or carrier delays may impact delivery times. In the event of a significant delay, we will do our best to notify you and provide assistance in tracking your package.

Shipping Damage or Loss:

We take great care in packaging our products to ensure they arrive in pristine condition. However, if your order arrives damaged or is lost in transit, we’re here to assist you promptly.

If you receive a damaged item, please contact us immediately with a video of the damaged product taken at the time of receipt. This will help us assess the extent of the damage and expedite the process. We will then initiate a claim with the shipping carrier on your behalf and arrange for a replacement or refund as needed.

Lost Package Policy:

We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order, we are not held responsible if your package has been misplaced. Stolen/lost packages are nonrefundable.

Contact Us:

If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact our customer service team.

You can reach us via email at contact@roycelixperfume.com or by phone at +91 9548620950, 9848008638. We are here to assist you every step of the way.

By placing an order with Roycelix Luxury Perfume, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you with excellence.